Help
How do I get paid?
Every sale on your funnel is recorded with what the buyer paid and what you receive after card fees, VAT and our 1%. Money is held 14 days to cover refunds, then paid out to your bank by transfer, usually on Fridays. Add your bank details on the Money screen.
What does the 14 day hold mean?
It covers refunds and disputes. After 14 days a sale is released and joins your next payout.
How do my buyers get the program?
You deliver it yourself. After a buyer pays, they are told you will message them on WhatsApp at the number they gave. The Orders screen lists every buyer with a link to message them and a mark for who you already contacted.
Can I change my price after going live?
Yes. Change the offer, write your pages again if the text mentions the price, and publish again. The old page stops working the moment you republish, so nobody is charged a different amount than the page shows.
Which currencies can I sell in?
AED and USD.
How do I stop selling for a while?
On the Go live screen, choose "Take my funnel offline". Checkout stops at once and people who already paid keep their order. Reopen it any time.
What if a buyer asks for a refund?
Refunds are decided by you. Open Sales, find the buyer and press Refund. The card payment is refunded in full, the buyer is emailed, and any remaining instalments or membership stop. A buyer can also ask for a refund from their order page, and you decide.
What happens if my plan payment fails?
We try your card again for several days and your funnel keeps selling. If it still fails, the funnel pauses until you update your card on the Money screen.
What are credits?
Credits pay for extra generated work such as short-form scripts and video edits. Your first guide and your funnel are included.
Still stuck?
Email support@gefunnels.com.